Refund Policy Will Not Apply If:
- You choose a discounted package.
- The initial design concept is approved.
- Revisions have been requested.
- The project is marked as urgent.
- The cancellation is due to reasons unrelated to our company.
- You are unresponsive for more than two weeks during the project.
- Our policies have been violated.
- Another company or designer is hired for the same project.
- The creative brief lacks essential information.
- A complete redesign is requested after approval.
- The refund request is made after the allowed timeframe.
- Your business changes its name or shuts down.
- The reason for cancellation is personal, such as changing your mind or disagreements with a partner.
- A 12% processing fee will be deducted for any client-initiated refunds.
- No refund is allowed once the final files are delivered.
- Free items are not eligible for refunds or revisions.
- Services like Social Media, SEO, Domain Registration, or Web Hosting are non-refundable.
- For websites, refunds are not available after the design is approved and sent for development.
- For logos, refunds are not available after the design is finalized and files are delivered.
- Refunds do not apply to work outsourced to third parties.
Amazon Refund Policy:
- You can request a refund if the service provider fails to deliver the agreed service, provided all required information was submitted on time.
- No refund will be issued if you fail to provide necessary details (such as business, personal, store information, or essential documents) after the contract is signed and work has started.
- The service provider is not responsible for account suspension caused by your previous business history on Amazon.
- If eligible, refund requests will be processed within 30 working days.
Our Customer Feedback
Don’t just take our word for it—hear directly from our satisfied clients.
Meddie
Testimonial
Partnering with XpertsEcom was a turning point for our e-commerce growth. Their approach was hands-on, data-driven, and perfectly aligned with our goals. They helped streamline our processes, optimize user experience, and elevate our online presence. As a result, we saw a 30% increase in revenue within just three months. Truly a team that knows how to deliver results!
— Meddie Alon, CEO of GreenLeaf Organic Foods
David
Testimonial
We had high expectations when we decided to work with XpertsEcom, and they exceeded them in every way. From the initial consultation to the execution of our strategy, the team displayed exceptional knowledge and attention to detail. They helped us refine our customer acquisition strategies and boost retention, leading to a 50% increase in repeat customers. Our e-commerce business is thriving, thanks to their expertise!
— David Martinez, Co-Founder of LumaLux Skincare
Sarah
Testimonial
The team at XpertsEcom truly understands the nuances of the e-commerce industry. They didn’t just provide cookie-cutter solutions but customized a strategy specifically for our brand. The results were phenomenal: a 40% boost in organic traffic, improved conversion rates, and a more engaged customer base. We’re now confidently scaling, knowing we have a strong digital foundation built by them.
— Sarah Lee, Founder of UrbanFit Apparel
Rachel
Testimonial
Michael
Testimonial
Scott
Testimonial
Proven Success
Our success stories say it all! Numerous businesses and social platforms have thrived by leveraging our top-notch e-commerce expertise, resulting in higher profit margins and an expanded customer base.
